COLLECTIONS PROCEDURES
Financial Data Systems enters and acknowledges all accounts within 48 hours of receiving them from the client. The following will be included in your acknowledgement to ensure accuracy:

• Name of the Debtor
• Financial Data Systems Account Number
• Your Account Number
• Balance of the Account

Following the acknowledgement and accuracy of the accounts, they will be downloaded to our mail supplier and the debtor will receive their first notice within a few days. The first follow-up call from our professional telephone collectors will occur five days from the debtor's first mail notice. After contact with the debtor, an arrangement will be made to satisfy the outstanding debt that will benefit the debtor, the client and FDS.

If no contact has been made after 10 days from the first notice, FDS will send a second reminder notice to the debtor informing them that they still have time to pay the debt before more drastic collections are enacted. Following the debtor's thirty day grace period a third and final notice will be mailed, and the debt will be reported to the Credit Bureau, unless the client chooses to report at a later date.

Utilizing our state of the art DAKCS software, Financial Data Systems automates and prioritizes all accounts, saving both time and money for all involved.

TECHNOLOGY
Our collection software, DAKCS, is the quality and performance leader among suppliers of PC-based collection software. DAKCS offers complete financial control with its unique report features, which include over 115 standard reports. The system is completely automated which means our time is spent collecting your money and not manually calling and downloading accounts. Combining DAKCS with our predictive dialer, VIC guarantees all accounts are worked thoroughly.

SKIP TRACING
Accounts that require skip tracing will matched against national databases provided by our software DAKCS. These accounts are skip traced and updated on a daily basis. To limit dead letters FDS runs each notice through the National Change of Address Registry to ensure address accuracy.

ACCOUNTING
Payments received from debtors will be posted to their account that same day, and the balance will be adjusted. We ask that payments made directly to the client be reported to us within 48 hours to avoid unnecessary correspondence with debtors. On the last day of the month we will run a collection final to calculate the total collections for that month. The next day we will print checks and remittance statements and have them sent the same day. Clients have an option of receiving a check for Gross collections, or a check with Net collections.

STAFF
At FDS we pride ourselves in employing the most well trained , helpful and enthusiastic collectors in the business. Our staff is thoroughly trained to understand YOUR business, so they can truly become an extension of your staff, whether it be a small rural general practice office or a large urban hospital. All of our collectors are extensively trained on:

• FCRA
• FDCPA
• The Health Information Portability Accountability Act (HIPAA)